Delivery & Installation
New, Nearly New & refurbished appliances delivered to your door from our online shop, shops in Alness or Inverness.
Free uplift of your old appliance included. Responsible recycling guaranteed.
Appliance Delivery Across the Highlands
All appliances purchased from our Alness & Inverness shops are ready to take away on the day of purchase.
If you prefer, we offer reliable home delivery across the Highlands, bringing household appliances directly to your property.
Every home delivery includes free uplift of your old appliance, with a guarantee that it will either be refurbished for reuse or recycled responsibly in line with WEEE regulations.
You receive your appliance with complete peace of mind, knowing your old one will not go to landfill.
Delivery Costs
- Click and collect is always FREE.
- Orders processed before 1pm are guaranteed same day delivery for customers in Zones 1-3.
- Deliveries for customers in Zones 4 are guaranteed 2-day delivery.
- We do not ship to customers outside of a 160 mile radius.
- Our team are here to help
Free Uplift
We offer a free uplift service upon delivering a new, nearly new, or refurbished large appliance. Conditions apply.
Delivery charges are based on the distance from our retail shop in Alness to your address.
Delivery Days
Monday – Saturday
Please note deliveries can be made 8am – 8pm
| Zone | Distance | Example Locations | Price |
|---|---|---|---|
| Zone 1 | 0–10 mi |
Alness, Invergordon, Kildary, Milton, Barbaraville, Dingwall, Evanton |
£20.00 |
| Zone 2 | 11–20 mi |
Balintore, Conon Bridge, Strathpeffer, Bonar Bridge, Ardgay, Hilton, Tain, Avoch, Beauly, Inverness, Marybank, Maryburgh, Muir of Ord, North Kessock, Rosemarkie |
£30.00 |
| Zone 3 | 21–30 mi |
Lairg, Dornoch, Embo, Golspie, Cromarty, Culloden, Fortrose, Kiltarlity |
£40.00 |
| Zone 4 | 31–160 mi |
Brora, Aviemore, Ullapool, Fort William, Wick, Thurso, Kyle of Lochalsh, Broadford, Portree, Oban, Pitlochry, Aberdeen & beyond. Up to 160 miles. |
£55.00 Flat rate |
All deliveries are fulfilled by our local partner, Cambar Services.
Delivery Days
Monday–Thursday: 9:00am – 5:00pm
Friday: 8:00am – 4:00pm
Saturday: 9:00am – 4:30pm
Free Appliance Uplift and Responsible Recycling
When you choose home delivery, we will collect your old appliance at no additional cost.
Where possible, appliances are refurbished and rehomed through our resale programme. If an item cannot be repaired, it is dismantled and recycled responsibly.
This helps:
- Reduce landfill waste in the Highlands
- Recover valuable materials
- Lower environmental impact
- Support local jobs and training
Installation Services
We offer add-on installation services on selected product ranges, taking the hassle out of setting up your new appliance — just choose the ones you need on the product page before adding to your basket.
Available on all appliances
- Unpack — £10 — we’ll unpack it all and take the packaging away for recycling
Washing machines & dishwashers
- Connection — we plumb in and connect your appliance
- Disconnection — we disconnect your old appliance ready for removal
- Complete installation bundle — £40 (new appliances only) — connection, disconnection and unpacking combined
Cookers
- Cooker connection — £59 — we connect your new cooker
You can also add additional products:
- Universal Cold Fill Water Inlet Hose (£4): offered on refurbished and nearly new washing machines and washer dryers.
- Universal Tumble Dryer Vent Hose (£3): offered on tumble dryers.
- Universal Washing Machine/Dishwasher Waste Kit Drain Hose (£4): offered on refurbished and nearly new washing machines, dishwashers and washer dryers.
Frequently Asked Questions?
Do you deliver appliances across the Highlands?
Yes. We provide appliance delivery up to a 160 mile radius from our HQ in Alness, across the Highlands.
If you are unsure whether we deliver to your postcode, please contact our team.
How long does appliance delivery take?
Orders processed before 1pm are guaranteed same day delivery for customers in Zones 1-3. Deliveries for customers in Zones 4 are guaranteed 2-day delivery.
We will confirm your delivery window when your order is arranged.
Do you install appliances as part of delivery?
We will position your appliance in your chosen location and ensure it is safely placed.
If you require connection or installation support, please speak to our team before delivery so we can confirm what is possible based on the appliance type and your property setup.
Please see additional services and products.
Do you disconnect my old appliance?
We can uplift your old appliance as part of delivery. However, it must be safely disconnected before our team arrives unless agreed in advance.
If you are unsure about disconnection requirements, please contact us prior to delivery.
Please see additional services and products.
What areas do you cover for appliance delivery?
We deliver up to a 160 mile radius from our HQ in Alness, throughout the Highlands, including rural and coastal communities.
What happens to my old appliance after collection?
Where possible, appliances are refurbished and resold through our reuse programme. If an item cannot be repaired, it is dismantled and recycled responsibly.
This supports the circular economy and reduces waste across the Highlands.
Can I arrange delivery after purchasing in store?
Yes. If you purchase an appliance in store at Alness or Inverness, we can arrange delivery at the time of purchase. Our team will confirm delivery date, charges and uplift arrangements or any additional products and services required.
Who do I contact about delivery or installation?
You can contact ILM Highland directly:
Call: 01349 884774
Email: [email protected]
Our team will be happy to confirm delivery coverage, installation options and pricing.
* To qualify for free appliance collection, all appliances must be disconnected and ready for removal before our team arrives. If your appliance is still connected, it can only be collected if an ILM Highland Connection, Disconnection, or Installation Bundle has been booked as part of your order. Unfortunately, our collection team cannot disconnect or remove appliances that remain connected to water, or electrical supplies unless this service has been arranged in advance.
