Handy Person Service

At ILM Highland, our Handy Person Service is dedicated to helping individuals over 65, as well as anyone living with a physical or mental disability, to complete small household tasks. Our service is available across Ross-shire and Sutherland, and clients can self-refer or be referred via NHS Occupational Therapy or Social Care partners.

See our services

How We Can Help

Our Handy Person Service covers a wide range of small, practical tasks around the home. Some of the services we offer include:

Installing and adjusting curtain poles, hanging new curtains, or removing old ones

Minor electrical tasks such as changing light bulbs

Putting up shelves, fitting, or adjusting door handles, in addition to installing handrails and grabrails

Adjusting doors after new carpet installations

Installing bathroom cabinets and assembling flat-pack furniture

Moving furniture within the home

Installing toilet seats, resealing around shower & bath area or resealing around kitchen sink

Minor plumbing tasks, such as changing tap washers. We do not cover larger plumbing issues

We also check for potential home hazards and can alert Social Services if necessary.

We assist with moving non-electrical items to the kerb for Highland Council’s recycling collection. For household electrical recycling, ILM Highland can assist with household electrical items through our HomeClear service.

Please note: We do not offer house removals, but we recommend contacting Newstart Highland’s removal service for any removal services. Additionally, for larger plumbing or electrical work, we can refer you to trusted specialists.

Please contact the team, who are happy to help.

Get in touch

Modular Ramps Installation

We also offer the installation of modular ramps in the following areas:

This service is available to individuals over 65, retired individuals, and those living with physical or mental disabilities (no age restriction). Modular ramps are a temporary solution and require referrals from NHS or Highland Council. We carry out a site survey, assess suitability, and install the ramp at a convenient time for the client.

For permanent adaptations, we recommend contacting our Care & Repair Team.

See our FAQs

Costs & Materials

Our Handy Person Service is completely free of charge for both labour and travel, with jobs typically lasting up to 2 hours per household. Clients are encouraged to supply their own materials (e.g., light bulbs, toilet seats). However, we carry a small stock of items such as handrails, which are available for material cost.

Get in Touch

What We Cannot Do

While we are happy to assist with many tasks, there are a few services we do not offer:

If you have any questions about the service we offer, please get in touch with our friendly team.

Get in touch

Contact Us

If you’re unsure whether a task is covered by our service or would like to make a referral, please get in touch with us. We’re always happy to help!

Get in Touch

Frequently Asked Questions?

Learn More

What types of tasks does the Handy Person Service cover?

Our Handy Person Service provides assistance with a variety of small household tasks, including installing curtain poles, changing light bulbs, assembling flat-pack furniture, installing handrails, and minor plumbing work. We are here to help with practical tasks around the home to make life easier.

How can I access the Handy Person Service in Ross-shire and Sutherland?

You can access the Handy Person Service in Ross-shire and Sutherland through self-referral or by being referred via NHS Occupational Therapy or Social Care partners. We are happy to assist anyone over 65 or those living with a physical or mental disability.

Are there any costs associated with the Handy Person Service?

No, there is no charge for labour or travel within the areas we cover. The service is free of charge, and we encourage clients to provide their own materials. However, we do have a small stock of items available for a fee.

What tasks does the Handy Person Service not cover?

The Handy Person Service does not cover gardening, painting, or decorating, electrical work (which must be performed by a qualified electrician), or tasks involving working at height. For other needs, we can refer you to trusted professionals.

      GOOD  
   Based on 32 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Lorna Mackinnon 
 
 
 
 Trustindex verifies that the original source of the review is Google. My fridge freezer stopped working on Thursday afternoon.  I left a message out of hours on Thursday, received a phone call 8am on Friday and had my new fridge freezer delivered at 10.30am.  Friendly helpful staff and absolutely impeccable service.
  
 
      Posted on Google  
   
   Caz Mackenzie 
 
 
 
 Trustindex verifies that the original source of the review is Google. Fab place. Helpful friendly staff. Highly knowledgeable engineers and great products.  👏Who knew!  Well worth a visit if you’re looking for electrical goods.  Very happy customer 😁
  
 
      Posted on Google  
   
   tommy grimbooter 
 
 
 
 Trustindex verifies that the original source of the review is Google. Trusted company. I ordered a fridge for my parents. It arrived quickly with no damage. The delivery driver brought it into the kitchen, gave some advice on setting it up and took the old fridge away.
  
 
      Posted on Google  
   
   Maureen M 
 
 
 
 Trustindex verifies that the original source of the review is Google. Just picked up a fridge today. Brilliant service and such friendly staff. They also went above and beyond to find my boy a replacement cable for his Xbox. Thanks so much.
  
 
      Posted on Google  
   
   J S 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had to buy a new cooker. They had a lovely range, well-priced, and the engineer who delivered and installed it could not have been more helpful. As a disabled person, this is so appreciated. A truly wonderful team altogether. Nothing is too much trouble.
  
 
      Posted on Google  
   
   Ian Williamson 
 
 
 
 Trustindex verifies that the original source of the review is Google. Fantastic place and so helpful goos are great
  
 
      Posted on Google  
   
   Karen Mackay 
 
 
 
 Trustindex verifies that the original source of the review is Google. Fantastic service and staff so helpful and friendly. I have bought both new and refurbished items and I can't fault either. Have recommended ILM to everyone. Would be fantastic if they had a shop up in Golspie or surrounding area.
  
 
      Posted on Google  
   
   Mairi Woods 
 
 
 
 Trustindex verifies that the original source of the review is Google. Since discovering your shop I have been and bought two appliances which I am delighted with and with the help and friendliness of the staff.