Contact Us
We are always happy to hear from you – whether you have a query about one of our services, a question about something for sale in our shop, or are looking for solutions to help reduce your business electrical waste.
When calling ILM Highland there are the following options:
Option 1 – Electrical retail or enquires regarding household uplift service
Option 2 – Handy person & Telecare service
Option 3 – Care & Repair service
Option 4 – Waste Electrical and Electronic Equipment Recycling Service
Option 5 – Accounts department
*Or hold for reception /any other enquiries
By contacting us, you agree to our Terms of service and Privacy Policy
Visit Us
- ILM Highlands, Unit 1G, Teaninich Industrial Estate, Alness, IV17 0XS
Opening Hours
Monday 10:00–17:00
Tuesday 10:00–17:00
Wednesday 10:00–17:00
Thursday 10:00–17:00
Friday 08:00–16:00
Saturday 09:00–16:30
Sunday Closed
Please note we are closed for lunch between 12:30 and 13:30 on weekdays and 12:30 and 13:00 on Saturdays.
Frequently Asked Questions
What is ILM Highland?
ILM Highland is an independent social enterprise and registered charity based in the Scottish Highlands. We support vulnerable people in their homes while reducing waste and protecting the environment through electrical recycling, home safety & independence services, and retail of refurbished appliances.
What options are there when I call?
When calling ILM Highland there are the following options:
Option 1 – Electrical retail or enquires regarding household uplift service
Option 2 – Handy person & Telecare service
Option 3 – Care & Repair service
Option 4 – Waste Electrical and Electronic Equipment Recycling Service
Option 5 – Accounts department
*Or hold for reception /any other enquiries
What does ILM Highland do?
We deliver a range of services including:
• Home Safety & Independence services – practical support to help vulnerable people maintain independence at home.
• Electrical Recycling & Reuse – responsibly recycling electrical waste to reduce landfill.
• Reuse Workshop – selling new & refurbished electrical goods at affordable prices. We also have a retail concession at NSH in Inverness
• Refurbishment & Repairs – services for many household appliances.
Where are you located?
Our head office, workshop and retail shop is at Unit 1G, Teaninich Industrial Estate, Alness, Ross-shire, IV17 0XS, Scotland.
What can I recycle with you?
We accept electrical items with a power plug, battery, or cable for responsible recycling. This includes large appliances like fridges, washers and dryers, as well as small electricals. These items are reused or responsibly processed to reduce landfill and recover valuable materials.
Do you collect electrical waste from businesses?
Yes — we offer business electrical waste recycling services, including collection and drop-off options to help organisations meet legal environmental standards. Documentation and compliance support are provided as part of the service.