1. Who We Are
This Privacy Policy explains how ILM (Highland) (Scottish Charity No. SC022504, Company No. SC150500) and ILM (Trading) Limited (Company No. SC559148) collect, use, and protect your personal information.
Registered Office:
ILM (Highland), Unit 1G, Teaninich Industrial Estate, Alness, Ross-shire, IV17 0XS, United Kingdom
Email: [email protected]
Phone: 01349 884774
Website: www.ilmhighland.co.uk
2. Scope of This Policy
This policy applies to all personal data collected through our website and during the course of our operations, including service delivery, customer enquiries, and online purchases.
3. Information We Collect
- Contact details (name, address, email, phone number)
- Service-related information and records
- Order and payment details
- Website and analytics data (anonymised)
- Comments and communications
4. How We Use Your Information
We use your personal data to provide services, manage orders, respond to enquiries, comply with legal obligations, improve services, and—where consented—to send marketing information.
5. Lawful Basis for Processing
We rely on one or more of the following lawful bases: contractual necessity, legal obligation, legitimate interest, or consent.
6. Sharing Your Information
We may share data with trusted partners including payment processors, delivery providers, professional advisers, and analytics services (such as Google Analytics). All third parties are required to handle your data securely and lawfully.
7. Data Retention
We will retain your personal data only as long as necessary to fulfil the purpose for which it was collected, or to meet legal, accounting, or reporting requirements.
- Customer order and service data: retained for up to seven (7) years for accounting, tax, and regulatory purposes.
- Records required by funders or statutory bodies: retained in line with contractual or legal obligations.
- Website analytics and cookie data: retained in accordance with our cookie policy and anonymised where possible.
After this period, data will be securely deleted or anonymised.
8. Cookies and Website Tracking
Our website uses cookies managed through Complianz. Cookies support essential functionality, analytics (via Google Analytics), and user preferences. You may manage or withdraw consent at any time through the cookie banner or your browser settings.
9. Comments and Embedded Content
When visitors leave comments, we collect the data shown in the comment form and the visitor’s IP address for spam detection. Embedded content from other sites may behave as if the visitor has accessed those sites directly.
10. Security
We implement appropriate technical and organisational measures to protect personal data, but cannot guarantee absolute security of information transmitted online.
11. Your Data Protection Rights
You have the right to access, correct, delete, or restrict the processing of your data; to withdraw consent; and to lodge a complaint with the Information Commissioner’s Office (ICO). Contact [email protected] to exercise your rights.
12. Third-Party Links
Our site may contain links to external websites not operated by ILM Highland. We are not responsible for the content or privacy practices of those websites.
13. Updates to This Policy
This policy may be updated periodically. The most recent version will always appear on this page.
14. Contact
Data Protection Lead
ILM (Highland) / ILM (Trading) Limited
Unit 1G, Teaninich Industrial Estate, Alness, Ross-shire, IV17 0XS
Email: [email protected]
Phone: 01349 884774
© 2025 ILM (Highland). A company limited by guarantee registered in Scotland No. SC150500 and a charity registered in Scotland No. SC022504. ILM (Trading) Limited, Company No. SC559148.