ILM Highland is an independent social enterprise with charitable status. It was set up in 1994 to help people into sustainable employment: the ‘Intermediate Labour Market’, which is where the initials for our company name ‘ILM’ originate.
The company has evolved over the past 25 years. It now primarily delivers housing related services for older people and those with a disability through our Handyperson and Care and Repair services. It also delivers a Waste Electrical Recycling and Reuse service for the Highland area, collecting some 2,400 tonnes of waste electrical equipment annually. Our Electrical Retail Outlet sells a wide selection of new and reconditioned electrical appliances, including washing machines, tumble dryers, cookers, fridges and freezers. Goods can be bought and taken away on the same day; we also offer a home delivery service and recycling of your old machine throughout Highland.
The company has a board of directors who come from a variety of public, private and third sectors, bringing with them a wide range of skills and experience.
Kirk Tudhope (Chairman): Joined the board in 2011. Kirk is a solicitor whose work focuses on advising employers on all aspects of employment law. He is a partner in Ledingham Chalmers LLP and has been part of their Inverness office since 1997.
David Wilkinson: Joined the Board in 2014. With many years international experience helping build major global operations he came to Scotland from Finland, where he had been running an international Finnish organisation, to help refinance Charles Letts, the Edinburgh based diary business. David has worked for almost 20 years with a variety of Scottish based organisations across a number of sectors. Chair of the Institute of Directors Highlands and Islands, he is an active board member for Inverness based TEFL.org. He works globally, and as a GlobalScot is passionate about helping Scottish organisations grow internationally. His focus is always driving strategic growth and profitability. He is a coach/mentor for a number of CEOs and senior directors who are working through periods of change.
Colin Clark: Joined the Board in 2016, having recently retired as Head of Environmental and Amenity Services with the Highland Council. Colin has 35 years experience in waste management and public health, having previously been an academic at the University of Strathclyde. Colin previously worked with ILM to help nurture the company’s successful venture into Resource Management and the Circular Economy. Currently a trustee of the Chartered Institution of Wastes Management.
Don Fraser: Joined the Board in 2017 having recently retired after over 40 years working as a Chartered Civil Engineer in big bridge construction in Scotland and internationally. He has held senior managerial positions overseeing construction of some of the worlds largest bridges including the recently completed Queensferry Crossing. He has a particular interest in Health and Safety at Work.
Kenny Steele: Joined the Board in 2017, and is Chief Executive of Highland Hospice – a role he has served since 2011. During this time he has led the redevelopment of the Hospice building and services across the Highlands. He has a first degree in Ecological Science and spent much of his career in the environment sector before completing a Masters in Business Administration (MBA) with Open University and moving into health sector management.
Jamie Waugh: is a Chartered Accountant with almost 30 years of qualified financial experience. Jamie’s professional experience is exclusively in Practice, dealing with businesses and individuals mainly within the Highlands and Islands region. Initially within an Audit context, then moving into Corporate Finance and currently has a mixed role as Corporate Partner for Johnston Carmichael covering the Highlands and Moray. Jamie is also a Member of the Highland Area Committee of Institute of Directors, and is a Panel Member for Children’s Hearings System Scotland.
Okain McLennan: is an experienced and committed anti-fraud, training and senior manager with considerable experience in policy construction, development and implementation. He has a wide range of experience and knowledge in the field of fraud investigation; and is experienced in briefing senior Government, international and commercial organisations; as well as in Corporate and Public Governance. Okain currently holds the following positions: Member of the Cromarty Firth Fishery Board and Trust; Chair of the Treatment and Medicines Committee for NHS Highland; Member of the Migratory Fish Committee for the Scottish Angling National Association (SANA); Branch Secretary and Caseworker for the Ross & Cromarty Branch of the Soldiers, Sailors and Airforce Families Association (SSAFA) the Armed Forces Charity; Northern Regional Representative for SSAFA the Armed Forces Charity; and Secretary of Loch Achonachie Angling Club. His previous posts include Member of the Standards Commission for Scotland; Non-Executive Director of NHS Highland; Chair of Volunteering Highland; and Head of Operational Support for the Benefit Fraud Investigation Service.
Duncan Chisholm: is a Multi Media Manager with extensive experience in leading local and national sales and marketing as well as sales teams. He has a strong ability to manage high performing teams with training and mentoring being key in delivering targets and profits. He is experienced in developing and implementing business programmes and marketing that result in increased revenue, profit, product awareness and communications. Duncan is skilled at identifying and capitalising on new growth opportunities through market analysis, and product/brand development expertise.
The company employs 32 full time staff.
Martin Macleod was appointed as Chief Executive of ILM Highland on 1st June 2017. Martin joined the company in 1998 as the Sutherland Care & Repair Manager based in our Lairg office; and in 2004 transferred to our head office in Alness as the Care & Repair Manager for Ross-shire. In 2006 Martin became the Housing and Insulation Manager, being responsible for the management and delivery of ILM’s Care & Repair Services, Handyperson Service and Insulation Service. Over the 20 years Martin has worked for ILM (Highland) he has gained a wealth of experience and practicable skills particularly in social inclusion. Martin intends to utilise the skills he has gained to allow him to develop and grow the company whilst ensuring the continuation of the valuable services currently delivered across the Highlands.
Over the years we have successfully forged strong partnerships and links across the North of Scotland. These have included local authorities, the HIE network, housing associations, and increasingly the business sector.
Success has been achieved through an approach based on partnership working. By winning contracts and service level agreements as well as building up other income streams, the company has been able to deliver a range of services that have provided real benefit to the Highlands of Scotland.
We strive to be a self-sustaining social enterprise. Over the years ILM has therefore moved away from a grant funding regime, preferring to focus on earned income and delivering services through contracting. By doing this, ILM can meet its corporate objectives in a sustainable way.