Welcome to ILM Highland

ILM Highland is an independent social enterprise with charitable status. It was set up in 1994 to help people into sustainable employment: the ‘Intermediate Labour Market’, which is where the initials for our company name ‘ILM’ originate.

The company has evolved over the past 22 years. ILM now delivers housing related services for older people and those with a disability through our Handyperson and Care and Repair services.

In addition, ILM delivers a Waste Electrical Recycling and Reuse service for the Highland area, collecting and recycling some 2,400 tonnes of WEEE annually. Our Electrical Retail Outlet sells a wide selection of new and reconditioned electrical appliances, including washing machines, tumble dryers, cookers, fridges and freezers. Goods can be bought and taken away on the same day; we also offer a home delivery service and recycling of your old machine.

Over the years, ILM has successfully forged strong partnerships and links across the North of Scotland. These have included local authorities, the HIE network, housing associations, and increasingly the business sector.

Success has been achieved through an approach based on partnership working. By winning contracts and service level agreements as well as building up other income streams, the company has been able to deliver a range of services that have provided real benefit to the Highlands of Scotland.

We strive to be a self-sustaining social enterprise. Over the years, ILM has therefore moved away from a grant-funding regime, preferring to focus on earned income and delivering services through contracting. By doing this, ILM can meet its corporate objectives in a sustainable way.

 

NEWS: Our Electrical Retail Outlet is now open ALL DAY on Saturdays.

9:00am – 5:00pm (closed for lunch 1:00pm – 2:00pm)

Come and have a look at our extended shop with more new and reconditioned items available. All our stock can be viewed on our Facebook page.

***10% OFF ALL SMART TVs*** For a limited time only while stocks last.

ILM on Facebook

1 day ago

ILM Highland
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1 day ago

ILM Highland

Call 01349 884774 or visit us at our Alness shop to buy. Find us at Unit 1, Teaninich Industrial Estate, Alness, IV17 0XS Expertly refurbished, tested & guaranteed for 3 months Condenser dryers must be transported in an upright position, or the guarantee is void. Guarantee of Refurbished Goods: By this consumer guarantee ILM Highland guarantees the product for a period of 3 months from the date of purchase. (This is a back to base warranty)If during this period of guarantee the product proves defective due to malfunction, ILM Highland will replace the machine with an equivalent machine. In exceptional circumstances ILM Highland may offer a part refund.ILM Highland do not refund delivery costs. The terms and conditions of the guarantee are set out below: 1. This guarantee will be granted only when the original invoice or sales receipt (indicating date of purchase, product type and reference number) is presented together with the defective product. ILM Highland reserves the right to refuse the 'replacement' guarantee service if the document cannot be presented or the information contained in it is incomplete or illegible. 2. This guarantee will not reimburse nor cover the damage resulting from adaptations or adjustments which may be made to the product, without the prior written consent of ILM Highland, in order to conform to the national or local technical or safety standards in force in any other country than the ones for which the product was originally designed or manufactured. 3. This guarantee will not apply if the type or serial number on the product has been altered, deleted, removed, or made illegible. 4. This guarantee covers none of the following:a) Periodic maintenance and repair or replacement of parts;b) Any adaptation or changes to upgrade the product from its normal purpose;c) Transport costs, home service transport cost and all risk of transport relating directly or indirectly to the guarantee on the product;d) Damage resulting from misuse, including (but not limited to) failure to use the product for its normal purpose;e) Damage resulting from misuse through installation or use of the product in a manner inconsistent with the technical or safety standards in force in the country where it is used;f) Repair done by anyone other than ILM Highland's authorised personnel; g) Accidents, lighting, water (other than for normal use) fire, improper ventilation, incorrect installation, or any cause beyond the control of ILM Highland; 5. This guarantee does not affect the consumer's statutory rights. ... See MoreSee Less

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2 days ago

ILM Highland

Call 01349 884774 or visit us at our Alness shop to buy. Find us at Unit 1, Teaninich Industrial Estate, Alness, IV17 0XS Expertly refurbished, tested & guaranteed for 3 months Condenser dryers must be transported in an upright position, or the guarantee is void. Guarantee of Refurbished Goods: By this consumer guarantee ILM Highland guarantees the product for a period of 3 months from the date of purchase. (This is a back to base warranty)If during this period of guarantee the product proves defective due to malfunction, ILM Highland will replace the machine with an equivalent machine. In exceptional circumstances ILM Highland may offer a part refund.ILM Highland do not refund delivery costs. The terms and conditions of the guarantee are set out below: 1. This guarantee will be granted only when the original invoice or sales receipt (indicating date of purchase, product type and reference number) is presented together with the defective product. ILM Highland reserves the right to refuse the 'replacement' guarantee service if the document cannot be presented or the information contained in it is incomplete or illegible. 2. This guarantee will not reimburse nor cover the damage resulting from adaptations or adjustments which may be made to the product, without the prior written consent of ILM Highland, in order to conform to the national or local technical or safety standards in force in any other country than the ones for which the product was originally designed or manufactured. 3. This guarantee will not apply if the type or serial number on the product has been altered, deleted, removed, or made illegible. 4. This guarantee covers none of the following:a) Periodic maintenance and repair or replacement of parts;b) Any adaptation or changes to upgrade the product from its normal purpose;c) Transport costs, home service transport cost and all risk of transport relating directly or indirectly to the guarantee on the product;d) Damage resulting from misuse, including (but not limited to) failure to use the product for its normal purpose;e) Damage resulting from misuse through installation or use of the product in a manner inconsistent with the technical or safety standards in force in the country where it is used;f) Repair done by anyone other than ILM Highland's authorised personnel; g) Accidents, lighting, water (other than for normal use) fire, improper ventilation, incorrect installation, or any cause beyond the control of ILM Highland; 5. This guarantee does not affect the consumer's statutory rights. ... See MoreSee Less

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2 days ago

ILM Highland

Our refurbished vacuums have been expertly repaired, fully tested and are guaranteed for 3 months.

Brand new items come with the full manufacturers warranty.

Items can be purchased over the phone on 01349 884774, or instore at Unit 1, Teaninich Industrial Estate, Alness
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5 days ago

ILM Highland

NEW

Hotpoint Fridge Freezer
150 Litre Fridge Capacity +
56 Litre Freezer Capacity
55cm Wide
157cm High
Energy Rating A+
Manufacturer's 1 year warranty
£235Call 01349 884774 or visit us at our Alness shop to buy
Find us at Unit 1, Teaninich Industrial Estate, Alness, IV17 0XS

Guarantee of New Goods:
Details of guarantee will be with the new item.
Can be one or two years guarantee when you register your item with the manufacturer.

Guarantee of Refurbished Goods:
By this consumer guarantee ILM Highland guarantees the product for a period of 3 months from the date of purchase. (This is a back to base warranty)If during this period of guarantee the product proves defective due to malfunction, ILM Highland will replace the machine with an equivalent machine. In exceptional circumstances ILM Highland may offer a part refund.ILM Highland do not refund delivery costs. The terms and conditions of the guarantee are set out below:
1. This guarantee will be granted only when the original invoice or sales receipt (indicating date of purchase, product type and reference number) is presented together with the defective product. ILM Highland reserves the right to refuse the 'replacement' guarantee service if the document cannot be presented or the information contained in it is incomplete or illegible.
2. This guarantee will not reimburse nor cover the damage resulting from adaptations or adjustments which may be made to the product, without the prior written consent of ILM Highland, in order to conform to the national or local technical or safety standards in force in any other country than the ones for which the product was originally designed or manufactured.
3. This guarantee will not apply if the type or serial number on the product has been altered, deleted, removed, or made illegible.
4. This guarantee covers none of the following:a) Periodic maintenance and repair or replacement of parts;b) Any adaptation or changes to upgrade the product from its normal purpose;c) Transport costs, home service transport cost and all risk of transport relating directly or indirectly to the guarantee on the product;d) Damage resulting from misuse, including (but not limited to) failure to use the product for its normal purpose;e) Damage resulting from misuse through installation or use of the product in a manner inconsistent with the technical or safety standards in force in the country where it is used;f) Repair done by anyone other than ILM Highland's authorised personnel; g) Accidents, lighting, water (other than for normal use) fire, improper ventilation, incorrect installation, or any cause beyond the control of ILM Highland;
5. This guarantee does not affect the consumer's statutory rights.
... See MoreSee Less

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