Welcome to ILM Highland

ILM Highland is an independent social enterprise with charitable status. It was set up in 1994 to help people into sustainable employment: the ‘Intermediate Labour Market’, which is where the initials for our company name ‘ILM’ originate.

The company has evolved over the past 22 years. ILM now delivers housing related services for older people and those with a disability through our Handyperson and Care and Repair services.

In addition, ILM delivers a Waste Electrical Recycling and Reuse service for the Highland area, collecting and recycling some 2,400 tonnes of WEEE annually. Our Electrical Retail Outlet sells a wide selection of new and reconditioned electrical appliances, including washing machines, tumble dryers, cookers, fridges and freezers. Goods can be bought and taken away on the same day; we also offer a home delivery service and recycling of your old machine.

Over the years, ILM has successfully forged strong partnerships and links across the North of Scotland. These have included local authorities, the HIE network, housing associations, and increasingly the business sector.

Success has been achieved through an approach based on partnership working. By winning contracts and service level agreements as well as building up other income streams, the company has been able to deliver a range of services that have provided real benefit to the Highlands of Scotland.

We strive to be a self-sustaining social enterprise. Over the years, ILM has therefore moved away from a grant-funding regime, preferring to focus on earned income and delivering services through contracting. By doing this, ILM can meet its corporate objectives in a sustainable way.

 

NEWS:

ILM turns 25 years old 

***10% OFF ALL STOCK*** From 15th to 30th April 2019 while stocks last

Facebook competition to win an Easter basket full of chocolate goodies until Good Friday

Birthday coffee morning on Friday 26th April from 10am to 2pm, with MFR Cash for Kids fundraiser

Raffle with prizes to win: tickets to Landmark; brand new microwave from ILM; tickets to Balblair Whisky distillery tour; food and drink hampers, bottles of whisky, gin and many more.

See our Facebook page for more details!

Our Electrical Retail Outlet is now open ALL DAY on Saturdays.

9:00am – 5:00pm (closed for lunch 1:00pm – 2:00pm)

Come and have a look at our extended shop with more new and reconditioned items available. All our stock can be viewed on our Facebook page.

 

ILM on Facebook

12 hours ago

ILM Highland

Raffle tickets on sale, £1 a ticket. All money raised is going to MFR Cash for Kids Pop along and pick up some tickets or come along to our Coffee Morning this Friday 10am till 2pm when we are celebrating 25 Years of ILM Highland 🎉🎂
Raffle prizes from Landmark Forest Adventure Park Ross County FC Balblair Glenmorangie Distillery Ilm Highland Victoriana Florist & Gifts Vie Beauty Commercial Hotel Black Orchid Events Custom Gift 4 U Hampers plus more
... See MoreSee Less

View on Facebook

17 hours ago

ILM Highland

***BRAND NEW***
Hotpoint Fridge Freezer - Frost Free
350 total litre capacity
60cm wide & 189cm high
Energy Rating ‘A++’
Antibacterial protection
4 Star freezer rating
Manufacturers 1 year warranty
£340 to buy
... See MoreSee Less

View on Facebook

19 hours ago

ILM Highland

Our 10% off everything offer is still on...ends Monday 30th April! We're open Monday-Thursday 9-5pm, Friday 8-4pm and Saturday 9-5pm 🙂*** 10% OFF ALL STOCK *** As part of our 25th birthday celebrations we've got 10% off all appliances in our electrical retail outlet from 15-30th April. Take advantage while you can 🙂 ... See MoreSee Less

View on Facebook

4 days ago

ILM Highland

Call 01349 884774 or visit us at our Alness shop to buy. Find us at Unit 1, Teaninich Industrial Estate, Alness, IV17 0XS Expertly refurbished, tested & guaranteed for 3 months Condenser dryers must be transported in an upright position, or the guarantee is void. Guarantee of Refurbished Goods: By this consumer guarantee ILM Highland guarantees the product for a period of 3 months from the date of purchase. (This is a back to base warranty)If during this period of guarantee the product proves defective due to malfunction, ILM Highland will replace the machine with an equivalent machine. In exceptional circumstances ILM Highland may offer a part refund.ILM Highland do not refund delivery costs. The terms and conditions of the guarantee are set out below: 1. This guarantee will be granted only when the original invoice or sales receipt (indicating date of purchase, product type and reference number) is presented together with the defective product. ILM Highland reserves the right to refuse the 'replacement' guarantee service if the document cannot be presented or the information contained in it is incomplete or illegible. 2. This guarantee will not reimburse nor cover the damage resulting from adaptations or adjustments which may be made to the product, without the prior written consent of ILM Highland, in order to conform to the national or local technical or safety standards in force in any other country than the ones for which the product was originally designed or manufactured. 3. This guarantee will not apply if the type or serial number on the product has been altered, deleted, removed, or made illegible. 4. This guarantee covers none of the following:a) Periodic maintenance and repair or replacement of parts;b) Any adaptation or changes to upgrade the product from its normal purpose;c) Transport costs, home service transport cost and all risk of transport relating directly or indirectly to the guarantee on the product;d) Damage resulting from misuse, including (but not limited to) failure to use the product for its normal purpose;e) Damage resulting from misuse through installation or use of the product in a manner inconsistent with the technical or safety standards in force in the country where it is used;f) Repair done by anyone other than ILM Highland's authorised personnel; g) Accidents, lighting, water (other than for normal use) fire, improper ventilation, incorrect installation, or any cause beyond the control of ILM Highland; 5. This guarantee does not affect the consumer's statutory rights. ... See MoreSee Less

View on Facebook

4 days ago

ILM Highland

Call 01349 884774 or visit us at our Alness shop to buy. Find us at Unit 1, Teaninich Industrial Estate, Alness, IV17 0XS Expertly refurbished, tested & guaranteed for 3 months Condenser dryers must be transported in an upright position, or the guarantee is void. Guarantee of Refurbished Goods: By this consumer guarantee ILM Highland guarantees the product for a period of 3 months from the date of purchase. (This is a back to base warranty)If during this period of guarantee the product proves defective due to malfunction, ILM Highland will replace the machine with an equivalent machine. In exceptional circumstances ILM Highland may offer a part refund.ILM Highland do not refund delivery costs. The terms and conditions of the guarantee are set out below: 1. This guarantee will be granted only when the original invoice or sales receipt (indicating date of purchase, product type and reference number) is presented together with the defective product. ILM Highland reserves the right to refuse the 'replacement' guarantee service if the document cannot be presented or the information contained in it is incomplete or illegible. 2. This guarantee will not reimburse nor cover the damage resulting from adaptations or adjustments which may be made to the product, without the prior written consent of ILM Highland, in order to conform to the national or local technical or safety standards in force in any other country than the ones for which the product was originally designed or manufactured. 3. This guarantee will not apply if the type or serial number on the product has been altered, deleted, removed, or made illegible. 4. This guarantee covers none of the following:a) Periodic maintenance and repair or replacement of parts;b) Any adaptation or changes to upgrade the product from its normal purpose;c) Transport costs, home service transport cost and all risk of transport relating directly or indirectly to the guarantee on the product;d) Damage resulting from misuse, including (but not limited to) failure to use the product for its normal purpose;e) Damage resulting from misuse through installation or use of the product in a manner inconsistent with the technical or safety standards in force in the country where it is used;f) Repair done by anyone other than ILM Highland's authorised personnel; g) Accidents, lighting, water (other than for normal use) fire, improper ventilation, incorrect installation, or any cause beyond the control of ILM Highland; 5. This guarantee does not affect the consumer's statutory rights. ... See MoreSee Less

View on Facebook